Frequently Asked Questions

Sportsbet.cat is a social, free-to-play sports betting game – think of it as sports predictions for fun. You use virtual coins to predict outcomes of real sports events and compete with others for bragging rights. Here's the rundown:

• No real money needed: You bet with virtual coins, not real cash, so it's completely risk-free.
• Social competitions: Join contests with friends or other players to see who gets the most predictions right.
• Leaderboards: Climb the rankings by winning bets (with those virtual coins) – the more you win, the higher you go!
• Just for fun: It's all about enjoying the thrill of predicting sports in a safe, entertainment-only environment. There are no real-money prizes – just points, pride, and friendly competition.

No worries – Sportsbet.cat is not a real-money gambling app. There is no real money betting involved at all. All wagers are made with in-game virtual coins and cannot be cashed out for money or prizes. This means you get the excitement of sports betting without any financial risk. It's a social and entertainment-based experience only, not a gambling platform. We want you to have fun predicting games in a safe way. (In short: you're here to enjoy the game, not to get rich!)

Sportsbet.cat is intended for adults who love sports. You generally need to be 18 or older to play. In some regions – for example, certain states or countries with stricter rules – you might need to be 21+. Even though no real money is involved, we set these age limits to promote responsible use and comply with regulations (the app does simulate sports betting, after all). Kids and minors aren't allowed. We want both users and parents to feel assured: this is adult-oriented fun, not gambling, and we take age guidelines seriously.

In most places, yes! Because Sportsbet.cat doesn't involve real money, it's usually legal almost everywhere. Our app operates under a "social gaming" model which is generally permitted since it's for entertainment and has no cash prizes. We still follow all local laws – for example, if your state or country has an age requirement (18+ or 21+ as mentioned above), we enforce that. If you're able to download the app from your app store, that's a good sign it's allowed in your region. When in doubt, remember: no real gambling here, so it's meant to be a legally safe way to enjoy sports predictions.

"Social competitions" are the heart of Sportsbet.cat! They are essentially betting contests you join with other people:

• You can enter a competition (either a public one or a private one with friends) and everyone will make their sports picks using virtual coins.
• Throughout the competition (like over a weekend of games, or a tournament), you'll see a live leaderboard of all participants.
• As games finish, points or coin winnings are awarded for correct predictions. Whoever does the best rises to the top of the leaderboard.

It's a fun way to compete with friends or the community to see who's the sports-picking champion. You can cheer, chat, and enjoy a bit of friendly rivalry – all in good fun. There's no real money at stake, just the competition glory!

The leaderboards showcase the top performers on Sportsbet.cat. Here's how they work:

• Every time you make correct predictions and win virtual coins, you'll earn points (often the points are just the coins themselves or a scoring system based on them).
• The leaderboard ranks players based on their performance – for example, who has the most coins won, or the highest score, over a period of time (daily, weekly, or all-time).
• You can view different leaderboards, such as global rankings (the best in the world), friends-only rankings (just you and your buddies), or contest-specific leaderboards (for a particular competition you joined).

Leaderboards reset periodically depending on the contest or season, giving everyone a fresh chance to climb up. They add a friendly competitive spirit to the app – you'll always know where you stand and can aim to beat your friends or even challenge the top players. It's all about bragging rights! 🏆

Virtual coins are the play money of Sportsbet.cat. You use these coins to place your bets (predictions) in the app. Here's what to know:

• Starting out: New players get a stash of free coins to begin, so you can dive into the action right away. You might also get daily bonus coins or rewards for logging in regularly.
• Placing bets: When you want to predict a game, you'll wager some of your virtual coins. If your prediction is correct, you win more coins! If not, you'll lose the coins you bet – but remember, they're not real money, so it's all risk-free fun.
• No cash value: The coins have no real-world value. They're just for keeping score and enabling play. You can't convert coins to real money or prizes – they exist only within the game.
• Keep the fun going: If you run low on coins, don't worry. There are usually ways to get more free coins over time (like daily rewards, leveling up, or special promotions in the app). And if you're eager, you can also purchase coin packs via in-app purchase to top up (totally optional – see next question!).

The idea is to ensure you can always keep playing and enjoying the competitions.

Sportsbet.cat is free to play. You don't have to spend a dime if you don't want to. However, we do offer in-app purchases as an optional way to enhance your experience:

• You might find coin packs or other upgrades in the app store. For example, if you run out of virtual coins and don't want to wait for the free daily refill or bonuses, you can buy some extra coins to keep the fun going.
• These purchases are 100% optional. They're there for players who want to support the app or enjoy some convenience, like entering more contests or making more bets in a short time.
• Important: Buying coins does NOT give you a guaranteed win or any unfair advantage in terms of the outcomes – it just lets you play more. Skill and sports knowledge still determine who wins competitions, not who spent money. We're not "pay-to-win."

If you choose not to buy anything, that's totally fine! You'll still get free coins over time and can continue playing. Many of our top players enjoy the app without spending real money at all. The in-app purchases are just a little extra for those who want them.

Setting up your profile in Sportsbet.cat is quick and fun:

• Sign Up/Login: First, you'll create an account – you can typically sign up with an email, a username, and password. (On iOS you might also have options like "Sign in with Apple" for convenience.)
• Choose a username: Pick a cool nickname! This will be your display name that others see on leaderboards and in competitions.
• Add a profile picture: You can usually select an avatar or upload a photo/icon to represent you. This part is optional, but it helps personalize your account.
• Fill in details: You might be able to add other fun info like your favorite team or a short bio – purely for flavor so others know a bit about you. (We never show sensitive personal info to other users, just the stuff you choose to share.)
• Privacy settings: In your profile or account settings, you can adjust things like whether you appear in public leaderboards or if you want a private account. By default, your profile is just visible within the app community. We don't post anything to external social media for you without permission.

With your profile set, you're ready to join competitions and make predictions! You can always update your username or picture later in the settings if you change your mind.

Sportsbet.cat sends notifications to keep you in the loop, but you control them. Typically, you might get notified about things like:

• Game results and wins: e.g. "The match is over – see how you did!" or "You won 500 coins on your bet for Team A!"
• Competition updates: e.g. "Only 1 hour left to make your picks!" or "Your friend just passed you on the leaderboard!"
• Bonuses and offers: e.g. "Your daily coin bonus is ready to claim," or news about new features and updates.

We try to keep notifications useful and not too frequent. However, if you prefer fewer alerts (or none at all), you can absolutely adjust them:

• In-App Settings: There's usually a notification settings section in the app where you can toggle certain alerts on/off (like game reminders, friend activity, etc.).
• Device Settings: You can also control notifications through your iPhone's Settings > Notifications menu. If you completely disable push notifications for Sportsbet.cat, the app will respect that and won't send you push alerts.
• Emails: On a related note, if you provided an email, we might send occasional update newsletters or important service announcements. Those will always have an "unsubscribe" option if you don't want to receive them.

So, it's up to you! We recommend keeping some notifications on so you don't miss out on results or free coin bonuses, but you have full control to tailor the notification experience to your liking.

We take fairness very seriously at Sportsbet.cat. The goal is to have a fair, level playing field for all users. Here's how we do it:

• Real sports data: All outcomes are based on real-world sports results. We can't and don't "rig" anything – if your team wins in real life, your bet wins in the app. If there's a draw or upset, that's just how sports go! Everyone's bets are settled by the same official results, so it's fair and transparent.
• Standard odds for everyone: When you place a prediction, the odds (or coin payout rates) are the same for all players. No one gets special favorable odds. We use widely available odds/formats to keep it realistic and even.
• Anti-cheating measures: Cheating doesn't fly here. We have systems in place to detect and prevent unfair play. For example, creating multiple accounts to farm extra coins, using automated bots, or exploiting any bugs to gain coins or wins unfairly is strictly prohibited. If someone tries that, our team can detect it and accounts involved will be suspended or banned.
• No real money = fewer problems: Because there's no real cash, there's less incentive to cheat. People are here for fun, not profit. That said, we know leaderboard glory is valuable to our players, so we still guard that fiercely!
• Fair competition design: We might cap maximum bets or coins in certain contests to prevent anyone from simply out-spending others. Everyone has a fair shot by using strategy and sports knowledge, not just coin volume. (This way someone who buys a lot of coins can't automatically dominate a leaderboard – they still need to make winning picks consistently.)

In short, play fair and others will too. If you ever suspect someone is cheating or notice something fishy, please let us know through the support channels. We'll investigate and keep Sportsbet.cat a fair, fun place for all.

Our community is what makes Sportsbet.cat special! We want it to stay friendly, fun, and respectful. Here are the basic community guidelines we expect everyone to follow:

• Be respectful: Treat other players with kindness and respect. Good sportsmanship is key – friendly banter is great, but bullying, harassment, or hate speech will not be tolerated.
• No offensive content: Keep usernames, profile images, and chat/comments (if a chat feature is available) clean and appropriate. This is a sports game – let's keep the conversation about the game and good vibes.
• No cheating/collusion: As mentioned above, don't try to game the system. That includes teaming up unfairly in competitions, sharing answers in trivia (if applicable), or any behavior that ruins the fair competition for others.
• No real betting or trading: Don't use our platform to facilitate real-money bets or solicit others for gambling outside the app. (Remember, we're here to avoid real gambling!) Any attempt to exchange real money or items based on in-app results is against the rules and unsafe.
• Follow age rules: If you're under 18 (or under 21 in certain areas), sorry – you'll have to wait until you're old enough to join. We enforce these rules to protect younger users. Don't try to lie about your age to create an account.
• Have fun and help others: We encourage experienced users to help newbies, and everyone to celebrate each other's victories. Cheer for your friends and congratulate winners – it makes the community experience better for all!

If someone breaks these guidelines, we may issue warnings or suspend accounts, depending on the severity. We also provide ways to report abusive players in the app. Our team monitors the community to keep it safe. The bottom line: play nice, have fun, and make Sportsbet.cat enjoyable for everyone! 🎉

Even though Sportsbet.cat doesn't involve real money gambling, we still care about our players' well-being and promote responsible entertainment. Here's what we do:

• No financial risk: By design, the app removes the dangers of gambling because you can't lose real money. We hope this makes it a safer alternative for those who enjoy betting on sports.
• Play in moderation: We encourage moderation and balance. It's easy to get caught up in competition, but remember it's just a game. If you ever feel like you're spending too much time or feel stress, take a break – the sports and our app will still be here later!
• Optional limits: We allow players to set some voluntary limits (for example, you might be able to cap the amount of virtual coins you wager in a day, or limit notifications during certain hours). This is to help you have control over your play habits.
• No gambling links: We do not link to real betting platforms or advertise real-money gambling. Our focus is on sports fandom and friendly competition, not pushing anyone toward gambling.
• Resources & help: If you ever feel your interest in betting (even coin betting) is becoming unhealthy, or it's tempting you to gamble with real money elsewhere, we want to help. While most will use Sportsbet.cat purely for casual fun, anyone can reach out to our support for guidance. We can provide contacts for professional help (like gambling addiction hotlines) just in case. Your health and happiness come first.

The message is: enjoy the thrill, but keep it fun. We're proud to offer an experience that doesn't put you at financial risk, and we stand against real gambling problems. Sportsbet.cat should feel good to use – if it ever doesn't, let's address it.

Protecting your privacy and data is very important to us. We keep things pretty simple on what we collect and how we use it:

• Personal info: When you sign up, we only ask for basic information like a username, email, and maybe age (to verify you're old enough). We do not sell or share your personal details with unrelated third parties.
• Usage data: Like most apps, we track some in-app actions (for example, which contests are most popular, or how often users play) to help improve the game. This data is mostly aggregated statistics. Any analytics we collect are used to make the app better and more fun, not to identify or target you in a creepy way.
• Social features: If you connect with friends in the app, rest assured we don't show more than your public profile info. We never post to your Facebook/Twitter or anything without permission. In fact, we currently keep all the interaction within the app.
• Device permissions: The app might ask for permissions like sending you notifications or accessing your contacts (only if you want to find friends through your address book – totally up to you). These are optional and used only to enhance your experience. You can decline or revoke permissions anytime in your device settings.
• Opt-outs: You can opt out of certain data uses. For example, you can disable location-based features if any, or say "no" to marketing emails. Check the app's settings or our Privacy Policy for specifics.
• Security: We use encryption and industry best practices to store your data securely. Your account password is hashed (meaning we can't see it), and we advise you to keep it safe. If you ever suspect a privacy issue or have questions about your data, our support team will gladly help.

In summary, we respect your privacy. Sportsbet.cat's goal is to provide a fun social experience, not to gather lots of personal data. We only collect what's needed to run the app and create the social competitions, and we safeguard it carefully. For full details, you can read our Privacy Policy, but those are the highlights!

Don't panic, it happens to the best of us! If you forgot your password or are having trouble logging in:

• On the login screen, tap the "Forgot Password" option (if available). We'll send a password reset link to the email you used to sign up. Click that link and follow the steps to set a new password. Then you'll be back in the game.
• If you don't get the reset email in a few minutes, check your spam folder just in case. The email will come from our Sportsbet.cat support address.
• If you signed up via a social login (like Apple ID sign-in) and can't log in, make sure you're using the same method (e.g., be logged into your Apple account on your device). Those methods usually don't use a separate password for our app, so the issue might be with your third-party login.
• Still stuck? Contact our support (details below). Provide your username or the email you registered with, and we can help retrieve your account. We might ask a couple of security questions to verify it's you, then assist in restoring access.

No worries – you should be able to pick up right where you left off! Your progress (coins, profile, history, etc.) is tied to your Sportsbet.cat account, not the specific device. Here's what to do:

1. Download Sportsbet.cat on your new device.
2. Log in with the same account credentials (same email/username and password, or same social login) that you used on your old device.
3. Once logged in, you'll see all your coins, past bets, and profile details intact, exactly as they were. Leaderboard standings and any ongoing competitions will also sync up.

Just make sure you remember your login info before switching phones. If you played as a "Guest" without creating a proper account, you might not be able to recover that progress – we always recommend signing up officially to save your data to the cloud. If you did forget to create an account and lost progress, reach out to support; we'll try our best to help, but we can't promise recovery of guest data. Going forward, link an email or account to avoid any loss.

We're sorry to see you go, but we understand! If you want to delete your Sportsbet.cat account, you have a couple of options:

• In-app method: Go to the Settings menu in the app. There should be an option like "Delete Account" or "Close Account" (it might be under a Privacy section). Tapping that will either initiate the deletion process automatically or send a request to us. Follow any on-screen instructions – you may need to confirm by typing your password or through a confirmation email.
• Contact support: If you can't find a delete option, just message our support team with a request to delete your account. For security, contact us from the email associated with your account (or provide proof it's your account). We'll then deactivate and remove your account data from our systems.

Important: Deleting your account is permanent. This will erase your profile, coins, and history. If you ever decide to return, you'd need to start fresh with a new account. Also, if you've made any in-app purchases, those won't be refundable upon deletion – since they're tied to the account's virtual goods. We respect your choice, and we'll handle account deletions in accordance with our privacy policy and applicable laws (in some regions, we might keep certain data for legal reasons, but the account will no longer be accessible to you or playable). If there's anything we can do to address concerns or improve your experience, feel free to let us know before you go – we always appreciate feedback. Otherwise, we wish you all the best!

We're here to help! If you encounter any problems or have questions beyond this FAQ:

• In-App Support: Check the app's settings or menu for a "Help & Support" section. Often, you can find a "Contact Us" button or a chat support option right within the app. Sending a message there will reach our support team.
• Email: You can also send us an email at support@sportsbet.cat. In your email, briefly explain the issue (and include your username or account email if applicable). Our support staff typically responds within 24 hours.
• FAQ/Help Center: We will continue to update our FAQ and have a help center on our website (or within the app) with more detailed articles. It's possible your question is answered there if you search by keywords.
• Social Media: Additionally, you can reach out via our official social media accounts (if you follow us on Twitter, Facebook, etc.). We may be able to assist or direct you to the right place. Just do not share any sensitive account info publicly on social platforms – we'll likely move the conversation to private messages or email for security.

We pride ourselves on being friendly and responsive. No question is too small – whether you have a technical glitch, a suggestion for a new feature, or you spotted something (like a bug or an incorrect game score), let us know. Our community and support team make Sportsbet.cat better every day by collaborating with users like you!